Terms

Clubhouse kids or Clubhousekidsny.com reserve the right to refuse any order at any time at our discretion.

When will you receive your order?

All orders are processed by Clubhouse kids within just a few days. If your order contains custom/personalized items, those take time and they will ship out approximately 2-3 weeks after you place your order. As personalized items are all handled by individual artists, please allow at least 3 weeks when ordering during the holidays (Nov/Dec), and at least 4 weeks in the spring before camp (March-July). If there is a specific item which needs individual attention, please email us at info@clubhousekidsny.com and we can discuss this further.

How is shipping calculated?

Clubhouse kids uses the USPS Priority Mail for all shipping. Clubhouse kids reserves the right to amend product information and shipping schedules due to manufactures delays, changing conditions and product discontinuations You will receive a notification and tracking once items ship. Shipping rates are flat rates calculated based on the total dollar amount of your order and where you live. In the event of a shipping delay, Clubhouse kids will notify you promptly, and cannot be held responsible for shipping delays beyond estimated delivery times.

Sales Tax

Clubhouse kids is located in East Norwich, New York, If your shipping address is located in New York, then you will be charged your local sales tax. If you are outside of New York then no sales tax will be added.

Return Policy

Your satisfaction is our top priority. If, for any reason, you are unhappy with an item you purchased from Clubhouse kids, please return it within 30 days of the date on your receipt or invoice. We will gladly exchange your item(s) or refund you in the original form of payment.

Please note:

Personalized Items:

Damaged items:
It is very rare that items may become damaged in transit.

If there is an error in your order or if something arrives damaged – please email us at info@clubhousekidsny.com. We will provide you our address and once we receive your item back, we will replace it for you.