Privacy Policy

What information about me is collected and stored?

When you visit our Web Site, make an in-store purchase, or place an order online or by phone with our Customer Care Department, we collect and store your personal information about you. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date, debit card number, bank account number, and payment history. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, special offers, surveys and new features of the Web Site, unless you have opted not to receive promotional communications in connection with this Web Site. You always have the choice not to receive marketing information mailings or calls; you just need to let us know. Also, like many Web Sites, we use cookies, which are files stored on your computer's hard drive by your browser. A cookie may contain information, such as a unique user ID that Web sites use to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in the cookie. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Web Site without checking out. Cookies are not used on this Web Site to store your account information; this information is stored securely on this Web Site's server. When you log in at this Web Site with your username and password, we will assign you a secure session id. The server then passes your information to you through this secure session id. Also, we will use cookies to monitor and maintain information about your use of this Web Site. Cookies are also used to track the identity of the Web Site you visited immediately prior to visiting this Web Site; otherwise, we do not track information about your use of other Web Sites. Most browsers accept cookies automatically but allow you to disable them. You can refuse cookies by turning them off in your browser. We recommend that you leave cookies turned on so that we can offer you a better shopping experience on this Web Site. If you turn off cookies you will not be able to recognize you as a registered user, which allows you to access your account information.

Is information collected from children?

We are concerned about the safety of children when they use the Internet or the Web Site. We do not sell or ship any items ordered through this Web Site directly to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use this Web Site only with the involvement of a parent or guardian and should not submit any personal information to us.

With whom do you share information?

We do not share with others, or sell or rent to others, any personal information that you provide to us through this Web Site or through our Customer Care Department, except with your consent or as described in this Privacy Policy. We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, Web Site evaluation, data analysis and cooperative data modeling, where applicable, and data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform. We may release personal information if we believe in good faith that: i) the law or legal process requires it; ii) we have received a valid administrative request from a law enforcement agency; or iii) such release is necessary to protect the rights, property or safety of Clubhouse kids or any of our respective affiliates, business partners, customers or others. We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Web Site during a specific time period or purchased a specific product through this Web Site. This information generally is shared in an aggregated form.

What steps are taken to keep personal information secure?

We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this Web Site, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Care Department by email at customerservice@clubhousekidsny.com or by phone at 516.802.0847

How can I access, correct and update personal information?

You can access, correct and update certain personal information that you have provided to us during the checkout process of a future order. Otherwise you can contact our Customer Care department during normal business hours.

How do I opt-out of receiving promotional communications?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional communications from us, you may opt-out of receiving our promotional communications at no cost to you. You will have an opportunity to "unsubscribe" by clicking on the hyperlink contained in promotional emails we send you. Additionally, to opt-out of our mailing lists you may email us at customerservice@clubhousekidsny.com or call us at 516.802.0847 Please note that even if you are removed from any such list, if you order online, we will continue to confirm your order by e-mail and may need to contact you by phone, email, or regular mail if we have questions about your order.

Updates to our privacy policy

We may amend this Privacy Policy at any time by posting amended terms on our Web Site. All amended terms shall automatically be effective thirty (30) days after they are initially posted on the Web Site.